Search training courses: Customer Service

Focused listening to what the other party to the conversation is saying and asking the right questions to encourage constructive dialogue are fundamental to all communication, but especially critical when building customer relationships. The problem is, few people are ever taught them.

The vocational qualifications and framework of this course has been designed by industry for learners working in any environment with customer contact, autonomy and some supervisory or management responsibility for a team's performance. Employer support required.

The vocational qualifications and framework of this course has been designed by industry for learners working in any environment with customer contact, autonomy and some supervisory or management responsibility for a team's performance. Employer support required.

The vocational qualifications and framework of this course has been designed by industry for learners working in any environment with customer contact. Employer support is required.

The vocational qualifications and framework of this course has been designed by industry for learners working in any environment with customer contact. Employer support is required.

Based on decades of scientific research in organisations this course looks at maximising client loyalty and client referrals through client care excellence. Delivered by a Business Psychologist it provides a psychological approach to build on existing client care skills.

This Diploma will allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role. The level 2 Diploma in Retail Skills is based on the National Occupational Standards in Retail.

At level 3, the City & Guilds NVQ in Customer Service aims to provide opportunities for candidates to demonstrate their understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to their organisation.

At level 2, the City & Guilds NVQ Certificate in Customer Service aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery.

A Programme Led Apprenticeship (PLA) is an apprenticeship programme which combines classroom learning with hands-on experience. Individuals will build up knowledge and skills in the workplace, gain qualifications and get work experience in a chosen industry.