Microsoft Certified Desktop Support Technician (MCDST) Certification

The Windows XP MCDST certification series prepares candidates for both core exams required to achieve Microsoft Certified Desktop Support Technician (MCDST) certification. In this two-course series, expert instructor Tom Carpenter shows candidates how to troubleshoot common problems with Windows XP OS and with popular Windows application programs. At the conclusion of this LearnKey series, you will be prepared to pass exams 70-271 and 70-272 and have the knowledge and skills to hold a help desk, customer service or technical support position.